Sometimes you or your traders may not be able to login because of their connection settings.
Here are common error messages that indicate that there is a connection error:
“No more Order server to connect” - Server Crash
“Cannot connect to OrderServer” - Internet Issue
We have 2 ISPs that client can connect to us. XXXX is indicative of the firm ID for each other server. Each broker has his own unique FIRM ID. The example here is our DEMO or simulated order server with FIRM ID being DEMO. See below:
The Hibernia network --> XXXX.dastrader.org
The Stealth network --> XXXX.dastrader.net
It is important that the client maintain both networks in his setting at all times for redundancy.
If the client should make the switch to change the order of the network and still have network issues and we have NOT reported an outage then it means the issue is on the internet or the client’s end and beyond the DAS network.
- #1. Click Setup then Network.
- #2. Select another ISP that can connect to us
- #3. Click to Move Up
- #4. Click Commit
“Lost connection to Quote Server”
There are usually 4-5 available Quote Servers per Order Server. In case of a connection issue on either client end or DAS end, the frontend will automatically try to switch to another Quote Server. To ensure automatic Quote Server switch, the client should check "Auto Balance Quote Server" instead of specifying a particular Quote Server IP in Network Environment Config showing above. Otherwise, the client has to do so manually: go to File and select Switch Quote Server, then click on one of the available servers. The client may also switch the Quote Server manually if he feels he is receiving slow quotes during certain spiked market, although the Order Server can do auto balance.